Genuine DITA eyewear is accompanied by a limited warranty, effective as of your date of purchase. For your convenience you may register your frame or sunglass here.
Failure to complete or submit the registration form does not diminish your warranty rights.
This limited warranty covers any defects in material or workmanship in new DITA eyewear products purchased on DITA.com. It doesn’t cover certain things, so please read this limited warranty carefully.
This limited warranty extends only to the original consumer purchaser (after this, “you” or “your”) and can’t be assigned or transferred to anyone else. If you purchased your DITA product online from DITA Eyewear Europe, Ltd. (after this, “DITA,” “us,” “we,” or “our”), you may obtain coverage under this limited warranty. If you purchased DITA product somewhere else, this limited warranty doesn’t apply.
This limited warranty doesn’t cover any problem caused by (i) commercial use, (ii) normal wear and tear, or (iii) misuse, accident (including but not limited to collision, fire, and spilled food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, or improper storage. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations. DITA DOES NOT WARRANT AGAINST ANY SCRATCHED, FRACTURED, OR SHATTERED LENSES. Also, consequential, indirect, and incidental damages are not recoverable under this warranty.
The warranty period is one (1) year from the documented date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your DITA product in the EEA, the warranty period is two (2) years from the documented date of your purchase.
DITA will provide warranty coverage if your warranty claim complies with all terms of this limited warranty and you follow the return procedure below. If you don’t follow the return procedure, you can’t obtain warranty coverage.
To obtain warranty service for DITA eyewear product purchased on DITA.com, please call or email [email protected] to obtain a Return Material Authorization (“RMA”) and prepaid UPS return shipping label. Customers in Australia may call +61 2 8294 7835, customers in Canada may call +1 (204) 500-1697, customers in the United Kingdom may call +44 1279 702166.
If your claim is covered by this limited warranty, DITA will pay the cost of shipping the product back to you after the warranty service is completed.
Any product returned to DITA without a valid warranty claim, without an RMA or without proof of purchase may be rejected, returned to you at your cost or kept for a period of 30 days. If after 30 days you have not paid for the cost of return shipping, DITA may dispose of your product in its sole discretion after notifying you by phone or email that it intends to do so and giving you a final opportunity to make arrangements for return shipping. By sending a product for warranty service or replacement, you agree to transfer ownership of the original product to DITA at the time at which it arrives at our warehouse if DITA determines that replacement is appropriate.
If DITA authorizes you to return your product to DITA and your claim is covered by this limited warranty, DITA will decide whether to repair or replace the defective product. If your product will be replaced, DITA will decide whether to replace it with a new or remanufactured product. If DITA, in its sole discretion, determines it’s not reasonable to replace the defective product, DITA may refund you the purchase price you paid for the product. Repaired or replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.
If your DITA eyewear product doesn’t qualify for warranty service under this limited warranty or you can’t provide proof of purchase, you may still request to have it repaired by DITA, but charges may apply. Please call or email [email protected] to learn more.
The laws of the Republic of Ireland govern this limited warranty. It gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you.
This limited warranty is provided by Dita Eyewear Europe, Limited.
If you have any questions concerning this limited warranty, or to request an RMA, please call DITA at any of the numbers below or email [email protected].
For customers in Australia: +61 2 8294 7835
For customers in Canada: +1 (204) 500-1697
For customers in the United Kingdom: +44 1279 702166