Frequently Asked Questions

Customer Service

Can I get in touch with a live human being at dita.com?

Of course you can! Please click on this info@dita.com link or the one located at the bottom-center of this website to contact us via email or call our Customer Service Department at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time and we’ll be glad to assist you.

Forms of Payment

How do I pay for my purchases at dita.com?

Dita.com currently accepts Visa, MasterCard, American Express and Discover.

Changing/Cancelling Orders

Can I change or cancel part/all of my order?

If you would like to change or cancel your order after submission, then please contact our Customer Service Department immediately at +1 (424) 231-6483. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.

Is a signature required for delivery?

Yes. For your security a signature is required at the time of delivery.

How much is shipping?

We are pleased to offer complimentary Federal Express ground shipping and return shipping for all Dita.com orders. We also offer expedited Federal Express 2-day and overnight shipping options for an additional fee determined by your shipping address. Shipping is calculated automatically for your review prior to order submission.

Does dita.com sell or ship outside the U.S.?

We apologize, but at this time Dita.com is unable to sell or ship to customers outside the United States. Dita eyewear is available for purchase in fine eyewear stores and boutiques worldwide, so please click this GLOBAL STORE LOCATOR link or the ones located on our homepage or at the bottom of this website under the CONTACT US header to find your nearest Dita retailer.

When will my order ship?

We endeavor to ship all orders within 72 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a shipping confirmation email containing a Federal Express tracking number that you can use to track your order by visiting the Federal Express website at http://www.fedex.com/us/track/

Has my order shipped?

If you created a Dita.com user account at or prior to the time of purchase, then you can check your order status at any time by simply clicking on the MY ACCOUNT or LOGIN link located in the top-right corner of this website, entering your email address and password in the spaces provided, and then clicking the LOGIN button located immediately below the space where you entered your password. Irrespective of whether or not you created a user account, after your order ships you’ll receive a shipping notification via email that contains a Federal Express tracking number that you can use to track your order by visiting the Federal Express website at http://www.fedex.com/us/track/.

What should I do if my order doesn't arrive?

Please LOGIN to your Dita.com user account to check your order status or use the tracking information contained in your shipping notification email to track your order by visiting the Federal Express website at http://www.fedex.com/us/track/. If the Federal Express tracker indicates that your order was delivered, then please contact the Federal Express Customer Service Department at 1.800.463.3339 for further assistance.

What should I do if an item is missing from my shipment?

Please LOGIN to your Dita.com user account and verify that all of the items you ordered were shipped. If you do not have a user account or our system indicates that all of the items you ordered were shipped, then please contact our Customer Service Department via email at info@dita.com or telephone at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time for further assistance.

What should I do if the product I received is different than what I ordered?

Please LOGIN to your Dita.com user account to determine if the item(s) ordered is different than the item(s) received. If you do not have a user account or our system indicates that your order does not match what you received, then please contact our Customer Service Department via email at info@dita.com or telephone at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time for further assistance.

Is there a shortcut to return to this shipping information?

Yes. If you’re browsing the Dita.com website and would like to return to this shipping information, then please click either the SHIPPING or FAQ links located at the bottom of this website under the header HELP & INFO.

Inventory

Is my item in stock?

We work hard to keep our online product inventory current. Please visit Dita.com frequently because we add product as it becomes available. If you select an item that is not immediately available for purchase, then you will see a message informing you that the particular style, color and/or size is not currently available and asking that you please make another selection. If the item that you’re interested in purchasing is not currently in stock, then please contact our Customer Service Department via email at info@dita.com or telephone at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time for further assistance.

Pricing & Billing

Does Dita.com charge sales tax?

Yes, if required by applicable law, we charge sales tax in the state to which the order is shipped.

How soon after placing an order will my credit card be charged?

We do not charge your credit card until the day your order is shipped.

How can I obtain a copy of my receipt/invoice?

If you created a Dita user account at or prior to the time of purchase, then you can LOGIN to your account and view your order history. You can also review the shipping notification email that we sent you prior to shipping your order. If you can’t locate your shipping notification email or completed your transaction without creating a user account, then please contact our Customer Service Department via email at info@dita.com or telephone at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time for further assistance.

How can I get additional information regarding the amount I was charged?

If you created a Dita.com user account at or prior to the time of purchase, then please LOGIN to your Dita.com account or contact our Customer Service Department via email at info@dita.com or telephone at +1 (424) 231-6483 weekdays between the hours of 8 AM – 5 PM Pacific Time for further assistance.

How long after Dita accepts my product return will I receive a credit to my credit card account?

Time periods can vary, but credits typically appear within approximately 7-10 business days from the day we accept your product for return. If you confirm that your item(s) returned to Dita.com was accepted for refund and you have specific questions about when the refund will be reflected on your credit card statement, then please contact your credit card company for more information.

Dita.com User Accounts

Why should I create a Dita.com user account?

By creating a Dita.com user account you’ll be able to checkout faster, view your account history, track your orders and more 24/7!

How do I get to the Dita.com user account page?

You can get to the Dita.com user account page from anywhere in this website by clicking on the MY ACCOUNT link located at that bottom of this website or by clicking on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website.

How do I create a Dita.com user account?

To create a Dita.com user account, simply click on the LOGIN link located in the top-right corner of this website, click the CREATE AN ACCOUNT button, enter the requested information in the spaces provided and then click the SUBMIT button located immediately below the space where you entered your email address.

How Do I Login To My Dita.com User Account?

To login to your Dita.com user account, simply click on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website, enter your email address and password in the spaces provided, and then click the LOGIN button located immediately below the space where you entered your password.

How Do I Logout Of My Dita.com User Account?

To logout of your Dita.com user account, simply click the LOGOUT button located at the bottom of your user account page.

How Do I Edit My Dita.com User Account Information?

To edit information contained in your Dita.com user account, simply click on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website, enter your email address and password in the spaces provided, click the LOGIN button located immediately below the space where you entered your password, and then edit your information as desired.

What Should I Do If I Forget My Dita.com User Account Password?

While on the LOGIN page, click the FORGOT YOUR PASSWORD? link located next to the LOGIN button, enter the email address associated with your user account in the space provided, click on the SUBMIT button, and you will receive a temporary password via email. Please follow the instructions contained in the email to log into your user account and reset your password.

Returns

What Is Your Return Policy?

Please click this RETURN POLICY link or the RETURN POLICY link located at the bottom of this website to review our return policy.

Can I Return Purchases Made At Dita.com to a Dita Flagship Store Or Other Retail Location?

No. Purchases made from Dita.com must be returned to Dita.com and cannot be returned to Dita Flagship locations or any other retail stores.

Choosing the right frames and sunglasses

Can You Help Me Choose The Perfect Dita Prescription Frames And Sunglasses?

Yes we can! Let Dita’s stylists help you choose the perfect prescription frames and sunglasses by clicking on this STYLE ME link, the one located on the banner in the middle of our homepage or the HELP STYLE ME! link immediately below the FILTER BY categories located at the upper-left of every product page. Once you’re on our STYLIST page, simply click on the answers to our Stylists’ questions regarding gender, frame type, face shape, hair color, skin hue and personal style (don’t worry, they’re multiple choice and there are no wrong answers!). A few moments later, you should receive Dita style recommendations selected based on the information that you provided. If you don’t receive any recommendations or would like to see other Dita styles that our Stylists think will look great, then we suggest that you click the TRY AGAIN button and change at least one of your responses.

Shopping Bag

How Can I Tell If An Item Was Added To My Shopping Bag?

If you’ve added an item(s) to your shopping bag, then the number of items will be listed in round brackets next to the MY BAG link located in the upper right corner of this website. You can look into your shopping bag or begin checking-out at anytime by clicking the MY BAG link. You will then be taken to your MY DITA BAG page where you can view all of the items in your shopping bag along with their respective prices and quantities. If you’ve made a mistake or changed your mind, then this is also the place where you can remove items from your shopping bag.

Lens Questions

Does Dita.com Offer Prescription Lenses?

Although our frames can be fitted with prescription lenses, Dita.com does not currently offer prescription lens services. Please contact your optician or click this FLAGSHIP LOCATIONS link or the one located at the bottom of this website to view contact information for Dita’s flagship locations where our helpful staff will be glad to assist you with all your prescription lens needs.

What Are Polarized Lenses?

Polarized lenses contain a special filter that blocks reflected light and reduces glare off flat surfaces, thereby helping to increase visual acuity and reduce eye fatigue. As a result, polarized lenses are extremely popular with drivers, skiers, golfers, boaters, fisherman, bikers, and joggers.

What Are Gradient Tinted Lenses?

Gradient tinted lenses are typically fully tinted at the top and become gradually clearer towards the bottom. Gradient tints are popular as a fashion statement and because they offer more low-light flexibility than fully tinted sun lenses. Variants include double and triple gradients.

What Is Anti-Reflective Coating?

Anti-reflective coating is a special type of multi-layer coating applied to lens surfaces to help reduce glare caused by light reflecting off the backside of your lenses and directly into your eyes. This reduction in glare can help increase visual acuity and reduce eye fatigue.

What Is Hydrophobic Coating?

Hydrophobic coating is a treatment that helps facilitate run-off of water droplets from lens surfaces and also helps repel oil and fingerprints. Hydrophobic coating can help reduce the visual distortion that can occur around water or in the rain.

Frame Questions

What Is Cellulose Acetate?

Cellulose Acetate is a non-petroleum based plastic that is made from natural cotton and wood fibers. Among the qualities that make it a truly amazing material from which to make eyewear, cellulose acetate is hypoallergenic, lightweight, strong, flexible, available in a nearly limitless array of transparent and opaque colors, and made from renewable materials.

What Is Titanium?

Titanium is naturally occurring element that is approximately 30% stronger and 50% lighter than steel, and is highly resistant against corrosive materials, particularly salt water. Titanium is widely considered the ideal metal for creating products ranging from medical appliances to eyewear due to the fact that it’s nickel free, hypoallergenic, lightweight, strong and can be made flexible through alloying (e.g., beta titanium). Though dark silver-colored in its natural form, titanium can be plated in a wide variety of beautiful colors.

Why Are Some Of Dita’s Products Marked LTD?

Product marked LTD was produced in extremely limited quantities and can only be purchased through the Dita.com website and at select retail locations.

What Do The Sizing Numbers Mean?

Eyewear is measured in millimeters and sizing follows the LW/DBL-TL format. The LW/DBL-TL abbreviations are defined as follows:
LW = The width of one lens measured at its widest points.

DBL = The distance between lenses measured at their nearest points.

TL = The length of the temple measured from the center of the hinge to the temple tip.

Warranty

Is Dita Product Covered By A Warranty?

Yes. Please click this LIMITED WARRANTY POLICY link for details.

Terms and Conditions

Is Use Of The Dita.com Website Governed By Terms And Conditions?

Yes. Please click this TERMS AND CONDITIONS link or the one located at the bottom-left of this website for details.

Privacy Policy

What Is The Dita.com Privacy Policy?

We value your privacy. Please click this PRIVACY POLICY link or the one located at the bottom-left of this website for details.

Security

Are Purchases At Dita.com Secure?

We follow generally accepted industry security standards to protect your information. This website is protected with secure socket layer (SSL) encryption and PA-DSS compliant security. Still, no method of transmission over the Internet, or method of electronic storage, is 100% safe. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Newsletter

How Do I Stay Up To Date With Dita News And Special Offers?

We’re glad you asked! Please sign-up for our newsletter by entering your email address in the box that says “Email” located in the bottom-right corner of this website and then click the SUBSCRIBE button located to the immediate right of where you entered your email address.

Social Media

How And Where Can I Follow Dita?

Dita is a community of people who enjoy sharing photos and thoughts about a wide range of topics, from fashion to music and beyond! Actively engaged throughout all major social media platforms, the Dita community is dynamic, fun and growing everyday! Please join our community by clicking on these links or the ones located at the bottom of this website under the header FOLLOW US to follow us on FACEBOOK, TWITTER, INSTAGRAM, PINTEREST, and YOUTUBE.

Dita Blog

Does Dita Have A Blog?

Click this BLOG link or the one located under the SHOP DITA header in the lower-left of this website to see what the excitement is all about!

Retail Locations

How can I find the Dita flagship store or authorized Dita retailer nearest me?

Dita eyewear is available for purchase in fine eyewear stores and boutiques worldwide. Please click this FLAGSHIP LOCATIONS link or the one at the bottom of this website located under the HELP & INFO header to find the DITA FLAGSHIP store nearest you, or click on this STORE LOCATOR link or the one at the bottom of this website located under the HELP & INFO header to find your nearest Dita retailer.