FREQUENTLY ASKED QUESTIONS
Can I get in touch with a live human being at dita.com?
Of course you can! Please click on this link or the one located at the bottom-center of this website to contact us via email or call our Customer Service Department at weekdays between the hours of 8AM – 5PM Pacific Time and we’ll be glad to assist you.
Forms of Payment
How do I pay for my purchases at dita.com?
For US orders DITA.com currently accepts Visa, MasterCard, American Express, Affirm and PayPal.
For International orders DITA.com accepts Visa, Mastercard, American Express, PayPal, as well as various local card providers.
Can I change or cancel part/all of my order?
If you would like to change or cancel your order after submission, then please contact our Customer Service Department immediately at [email protected]. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.
How much is shipping?
We are pleased to offer complimentary FedEx / DHL shipping and return shipping for all dita.com orders.
Does DITA.com sell or ship outside the U.S.?
Yes DITA.com currently sells internationally and offers complimentary shipping.
When will my order ship?
We endeavor to ship all orders within 72 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a shipping confirmation email containing a FedEx or DHL tracking number that you can use to track your order by visiting the FedEx website at FedEx.com or DHL website at dhl.com
Has my order shipped?
If you created a dita.com user account at or prior to the time of purchase, then you can check your order status at any time by simply clicking on the MY ACCOUNT or LOGIN link located in the top-right corner of this website, entering your email address and password in the spaces provided, and then clicking the LOGIN button located immediately below the space where you entered your password. Irrespective of whether or not you created a user account, after your order ships you’ll receive a shipping notification via email that contains a FedEx or DHL tracking number that you can use to track your order by visiting the FedEx website at FedEx.com or DHL website at dhl.com.
What should I do if my order doesn't arrive?
Please LOGIN to your dita.com user account to check your order status or use the tracking information contained in your shipping notification email to track your order by visiting the DHL website at dhl.com.
What should I do if an item is missing from my shipment?
Please LOGIN to your dita.com user account and verify that all of the items you ordered were shipped. If you do not have a user account or our system indicates that all of the items you ordered were shipped, then please contact our Customer Service Department via email at [email protected] or telephone at weekdays between the hours of 8AM – 5PM Pacific Time for further assistance.
What should I do if the product I received is different than what I ordered?
Please LOGIN to your dita.com user account to determine if the item(s) ordered is different than the item(s) received. If you do not have a user account or our system indicates that your order does not match what you received, then please contact our Customer Service Department via email at [email protected] or telephone at weekdays between the hours of 8AM – 5PM Pacific Time for further assistance.
Is there a shortcut to return to this shipping information?
Yes. If you’re browsing the dita.com website and would like to return to this shipping information, then please click either the SHIPPING or FAQ links located at the bottom of this website under the header HELP & INFO.
Is my item in stock?
We work hard to keep our online product inventory current. Please visit dita.com frequently because we add product as it becomes available. If you select an item that is not immediately available for purchase, then you will see a message informing you that the particular style, color and/or size is not currently available and asking that you please make another selection. If the item that you’re interested in purchasing is not currently in stock, then please contact our Customer Service Department via email at [email protected] or telephone at weekdays between the hours of 8AM – 5PM Pacific Time for further assistance.
Pricing & Billing
Does DITA.com charge sales tax?
Yes, if required by applicable law, we charge sales tax in the state to which the order is shipped.
How soon after placing an order will my credit card be charged?
Your card will be billed immediately after placing your order.
How can I obtain a copy of my receipt/invoice?
If you created a DITA user account at or prior to the time of purchase, then you can LOGIN to your account and view your order history. You can also review the shipping notification email that we sent you prior to shipping your order. If you can’t locate your shipping notification email or completed your transaction without creating a user account, then please contact our Customer Service Department via email at [email protected] or telephone at weekdays between the hours of 8AM – 5PM Pacific Time for further assistance.
How can I get additional information regarding the amount I was charged?
If you created a dita.com user account at or prior to the time of purchase, then please LOGIN to your dita.com account or contact our Customer Service Department via email at [email protected] or telephone at weekdays between the hours of 8AM – 5PM Pacific Time for further assistance.
How long after DITA accepts my product return will I receive a credit to my credit card account?
Time periods can vary, but credits typically appear within approximately 7-10 business days from the day we accept your product for return. If you confirm that your item(s) returned to Dita.com was accepted for refund and you have specific questions about when the refund will be reflected on your credit card statement, then please contact your credit card company for more information.
dita.com User Accounts
Why should I create a DITA.com user account?
By creating a dita.com user account you’ll be able to checkout faster, view your account history, track your orders and more 24/7!
How do I get to the DITA.com user account page?
You can get to the dita.com user account page from anywhere in this website by clicking on the MY ACCOUNT link located at that bottom of this website or by clicking on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website.
How do I create a DITA.com user account?
To create a dita.com user account, simply click on the LOGIN link located in the top-right corner of this website, click the CREATE AN ACCOUNT button, enter the requested information in the spaces provided and then click the SUBMIT button located immediately below the space where you entered your email address.
How Do I Login To My DITA.com User Account?
To login to your dita.com user account, simply click on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website, enter your email address and password in the spaces provided, and then click the LOGIN button located immediately below the space where you entered your password.
How Do I Logout Of My DITA.com User Account?
To logout of your dita.com user account, simply click the LOGOUT button located at the bottom of your user account page.
How Do I Edit My DITA.com User Account Information?
To edit information contained in your dita.com user account, simply click on the MY ACCOUNT OR LOGIN link located in the top-right corner of this website, enter your email address and password in the spaces provided, click the LOGIN button located immediately below the space where you entered your password, and then edit your information as desired.
What Should I Do If I Forget My DITA.com User Account Password?
While on the LOGIN page, click the FORGOT YOUR PASSWORD? link located next to the LOGIN button, enter the email address associated with your user account in the space provided, click on the SUBMIT button, and you will receive a temporary password via email. Please follow the instructions contained in the email to log into your user account and reset your password.
What Is Your Return Policy?
Please click this RETURN POLICY link to review our return policy.
Can I Return Purchases Made At dita.com to a DITA Flagship Store Or Other Retail Location?
No. Purchases made from dita.com must be returned to dita.com and cannot be returned to DITA Flagship locations or any other retail stores.
How Can I Tell If An Item Was Added To My Shopping Bag?
If you’ve added an item(s) to your shopping bag, then the number of items will be listed in round brackets next to the MY BAG link located in the upper right corner of this website. You can look into your shopping bag or begin checking-out at anytime by clicking the MY BAG link. You will then be taken to your MY DITA BAG page where you can view all of the items in your shopping bag along with their respective prices and quantities. If you’ve made a mistake or changed your mind, then this is also the place where you can remove items from your shopping bag.
Does dita.com Offer Prescription Lenses?
Although our frames can be fitted with prescription lenses, dita.com does not currently offer prescription lens services. Please contact your optician or click this STORES link or the one located at the top of the site to view contact information for DITA's flagship locations where our helpful staff will be glad to assist you with all your prescription lens needs.
What Are Polarized Lenses?
Polarized lenses contain a special filter that blocks reflected light and reduces glare off flat surfaces, thereby helping to increase visual acuity and reduce eye fatigue. As a result, polarized lenses are extremely popular with drivers, skiers, golfers, boaters, fisherman, bikers, and joggers.
What Are Gradient Tinted Lenses?
Gradient tinted lenses are typically fully tinted at the top and become gradually clearer towards the bottom. Gradient tints are popular as a fashion statement and because they offer more low-light flexibility than fully tinted sun lenses. Variants include double and triple gradients.
What Is Anti-Reflective Coating?
Anti-reflective coating is a special type of multi-layer coating applied to lens surfaces to help reduce glare caused by light reflecting off the backside of your lenses and directly into your eyes. This reduction in glare can help increase visual acuity and reduce eye fatigue.
What Is Hydrophobic Coating?
Hydrophobic coating is a treatment that helps facilitate run-off of water droplets from lens surfaces and also helps repel oil and fingerprints. Hydrophobic coating can help reduce the visual distortion that can occur around water or in the rain.
What Is Cellulose Acetate?
Cellulose Acetate is a non-petroleum based plastic that is made from natural cotton and wood fibers. Among the qualities that make it a truly amazing material from which to make eyewear, cellulose acetate is hypoallergenic, lightweight, strong, flexible, available in a nearly limitless array of transparent and opaque colors, and made from renewable materials.
What Is Titanium?
Titanium is naturally occurring element that is approximately 30% stronger and 50% lighter than steel, and is highly resistant against corrosive materials, particularly salt water. Titanium is widely considered the ideal metal for creating products ranging from medical appliances to eyewear due to the fact that it’s nickel free, hypoallergenic, lightweight, strong and can be made flexible through alloying (e.g., beta titanium). Though dark silver-colored in its natural form, titanium can be plated in a wide variety of beautiful colors.
Why Are Some Of DITA’s Products Marked LTD?
Product marked LIMITED EDITION was produced in extremely limited quantities and can only be purchased through the dita.com website and at select retail locations.
What Do The Sizing Numbers Mean?
Eyewear is measured in millimeters and sizing follows the LW/DBL-TL format. The LW/DBL-TL abbreviations are defined as follows:
LW = The width of one lens measured at its widest points.
DBL = The distance between lenses measured at their nearest points.
TL = The length of the temple measured from the center of the hinge to the temple tip.
Is DITA Product Covered By A Warranty?
Yes. Please click this LIMITED WARRANTY POLICY link for details.
Terms and Conditions
Is Use Of The dita.com Website Governed By Terms And Conditions?
Yes. Please click this TERMS AND CONDITIONS link or the one located at the bottom-left of this website for details.
Are Purchases At dita.com Secure?
We follow generally accepted industry security standards to protect your information. This website is protected with secure socket layer (SSL) encryption and PA-DSS compliant security. Still, no method of transmission over the Internet, or method of electronic storage, is 100% safe. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How can I find the DITA flagship store or authorized DITA retailer nearest me?
DITA eyewear is available for purchase in fine eyewear stores and boutiques worldwide. Please click this STORES link or the one at the top of this website located to find the store nearest you.